How can we help
Answers to common questions about Dash products, onboarding and support.
Getting started
Signup, verification and the first deal.
How do I sign up?
Request a call from any page on the site. A specialist will get back to you within a few hours, collect the details and walk you through the next steps. Verification usually takes 1–3 business days, depending on the jurisdiction.
What documents do you need?
At minimum: company registration documents, director passports, proof of address. For financing products we also ask for 6–12 months of bank statements and information on typical counterparties.
Which countries do you work with?
We work with exporters from Central Asia: Kazakhstan, Kyrgyzstan, Uzbekistan, Tajikistan. Exports go to any country your buyer is willing to buy from. If your buyer is in an unusual corridor, write to us and we'll take a look.
How long does approval take?
Deferral and factoring — usually the same day for repeat buyers, 1–2 days for the first deal with a new counterparty. Working capital — up to 24 hours after verification.
Deferral and factoring
Questions about export financing.
When do I get paid?
At shipment, once we receive the shipping document and the buyer confirms the invoice. Funds usually arrive within one business day.
Who carries the credit risk?
Dash factoring is non-recourse: if the buyer defaults, the loss is on Dash, not the exporter. We verify the buyer up front and take the risk ourselves. The exporter is paid at shipment and doesn't come back to the deal.
What's the fee?
From 3% of invoice face value per deal. The exact number depends on the buyer, the deferral term and the corridor, and is shown before you sign.
Does the buyer know?
Yes. The buyer receives notice of the assignment and pays us directly, on the original terms, instead of the exporter. It's standard non-recourse factoring practice and protects everyone in the deal.
Working capital
Questions about import financing.
How much can I borrow?
Up to $100,000 per deal for most importers. Larger limits are set individually for verified clients.
What's the rate?
From 3% per month on the outstanding balance. The exact rate depends on the deal, the corridor and the counterparty, and is shown before you confirm.
Do you require collateral?
No. The standard product is unsecured: the deal and your trade history are the basis for the decision.
Can I repay early?
Yes. Early repayment only charges interest for the actual period used — there is no prepayment penalty.
International payments
Questions about cross-border payments and FX.
How fast do payments settle?
For most major corridors, same day, via SWIFT or local rails. Some corridors settle in two hours. Exotic corridors take 1–2 business days.
What's your FX spread?
Transparent. The rate is shown before you confirm. For major pairs, the spread is usually 0.3–0.6% over the interbank rate.
Are there hidden fees?
No. The fixed fee and the FX rate are shown before you confirm. If a corridor has an intermediary bank fee on the recipient side, it's flagged before you send.
Can I pay in the buyer's local currency?
Yes, in 60+ currencies: US dollars, euros, pounds sterling, yuan, dirhams, rupees, lira, tenge, som and others.
Fees and payment
How we charge and how to pay.
When is the fee charged?
Financing fees are deducted at settlement. Payment fees are taken at the moment of the transfer. There are no subscriptions or recurring charges.
What currencies can I pay in?
Depending on your account: US dollars, euros, and your local currency. We accept settlements from most major banking corridors.
Is there a platform fee?
No. You pay only for product usage — no minimum volumes, no platform fees.
Can I get a statement?
Yes. Monthly statements are available in your dashboard, and we can send them by email on request.
Security and compliance
Verification, data and how we protect it.
Is my data safe?
Data is encrypted in transit and at rest. Access is limited to authorized staff. We run regular security reviews and follow cloud infrastructure best practices.
Who sees my data?
Only staff who need it for their work — KYC, compliance, support. We do not sell data or share it with third parties for marketing.
Why so many questions during verification?
Trade finance is regulated. KYC, sanctions screening and AML checks are legal requirements, and at the same time they protect you and your counterparties from fraud.
What if I spot a problem?
Write to mikhail@yumi.finance or request a call. We look at every report quickly.
Didn't find your answer
Our trade finance specialists will look at your situation. Request a call — we'll get back to you within a few hours.